Part of the Zaltek Group

About Us

We noticed something missing: a middle ground between budget Managed Service Providers focused on quantity over quality, and premium Consultancies accessible to only a few. That's where we step in:

We partner with organisations ready for enterprise-grade cybersecurity and IT support, empowering them to confidently reach the next stage of their growth.

Our Values

What matters to us? A lot. Here are the values that keep us grounded, focused, and doing work we’re proud of every day

Keep it real

Honesty forms the foundation of our relationships. Transparency guides our interactions with colleagues and clients alike. If challenges arise, we take ownership, adapt, and ensure solutions.

People Before Process

We prioritise authentic relationships, respecting each individual and delivering personalised, empathetic support to every client interaction.

Cybersecurity First

Every decision we make prioritises cybersecurity, ensuring robust protection for our clients and maintaining their trust in an increasingly digital world.

Passion for Excellence

Our enthusiasm and dedication shape every aspect of our work. Driven by high standards, we continually strive to exceed expectations each day.

Frequently Asked Questions

Looking for answers? We've put together a list of Frequently Asked Questions. If you don't find what you're looking for, feel free to get in touch. We're happy to help.
Which areas do your inclusive on-site support cover?

North East – Newcastle, Sunderland and Middlesbrough

How can we avoid getting hacked?

No one can guarantee 100% protection against cybersecurity threats and we won’t pretend otherwise.
What we can guarantee is our commitment to minimising risk through robust, layered security measures.

We stay actively involved in the cybersecurity community, constantly monitoring for emerging threats and evolving our defences to keep our clients protected.

Our approach is proactive, adaptive, and focused on doing everything possible to reduce your exposure to known and unknown risks.

Can you help us become Cyber Essentials Certified

Yes.

The Cyber Essentials scheme is a government backed scheme and certification to encourage higher standards of cyber security resilience within UK businesses.

Once onboarded and follow our security recommendations, we will help get you certified for Cyber Essentials & Cyber Essentials Plus.

As a company we have Cyber Essentials, ISO27001 and ISO9001.

What additional costs do we need to consider alongside the Managed IT Service?

This is a premium, enterprise-grade service that includes everything needed to keep your business secure except for two essentials:

Microsoft 365 Business Premium – This license is required for all customers. It provides advanced security features critical for modern threat protection, including encryption enforcement, remote device wiping, and conditional access to ensure only secure, compliant devices can access your data.

Windows 11 Pro – Most business laptops come with this version. Where an upgrade is needed, we apply a one-time setup fee to cover the cost and configuration.

Is there a minimum spend to start working with you?

Our fully managed service starts at a minimum of £1200 per month, and our co-managed service starts at £2,000 per month.

These minimums are in place to ensure we can continue delivering the highest standard of service to all our clients.

By working with a smaller number of organisations, we’re able to offer a more focused, high-quality experience.

Have you got different packages for different budgets?

No.

We’ve standardised our service and pricing to ensure that every client receives the same exceptional support levels and cybersecurity.

When you are on our platform, you know that you will be getting the same great levels of support and attention as everyone else.

Do you offer a pay-as-you-go Service?

No we don’t… we only offer a monthly subscription with a minimum year commitment.

Running a high quality IT Support and Cyber Security Service requires a large investment in staff, training, equipment and technology.

Discover how our expert IT support can transform your business.

Need reliable IT support? Get a quote for your business now.
Let's Get Started

Contact Us

Whether you're ready to boost your IT, tighten your cybersecurity, or just explore your options, we're here to help. Drop us a message or give us a call - real people, real advice, no hard sell.
+44 (0)191 406 3555