Our IT Support &
Cyber Security Package

Our all-inclusive Managed IT Package

Unlimited IT Support
You’ll have unlimited access to remote and on-site technical assistance, backed by a dedicated IT team and an assigned cybersecurity lead who thoroughly understands your business. With an average response time of under 30 minutes, you can trust our specialists to address your technology challenges efficiently.

Endpoint Device Management
Our Endpoint Device Management service actively monitors and secures all your business devices, swiftly addressing vulnerabilities to reduce risk and downtime. Considering Microsoft patched of over 1,360 vulnerabilities in 2024, proactive management and continuous vigilance are crucial to maintaining your operational security.

Microsoft 365 Backups
Many businesses mistakenly believe that Microsoft automatically backs up data stored in Teams, OneDrive, and SharePoint. In reality, Microsoft operates under a shared responsibility model meaning data loss due to accidental deletion, corruption, or malicious activity is ultimately your responsibility. Our comprehensive cloud-to-cloud backup solution protects your valuable information against accidental deletion, corruption, or cyber threats, ensuring it remains safe and accessible at all times.

Data Breach Monitoring
In 2024, a massive compilation of over 26 billion leaked records—dubbed the “Mother of All Breaches”—was discovered, encompassing data from platforms like LinkedIn, Dropbox, Twitter, and Adobe.
Cybercriminals frequently exploit these leaked credentials through techniques like credential stuffing to gain unauthorized access to business systems.
Our monitoring service proactively scans breach databases and dark web sources, alerting your employees immediately if their credentials are found, enabling swift action to secure accounts and prevent potential breaches.

Cyber Security Training
Under UK data protection regulations, businesses must provide employees with effective cybersecurity and data-handling training, covering threats such as phishing and cyber attacks.
Training records must be meticulously maintained, clearly demonstrating compliance, completion rates, and employee understanding.
Our fully managed cybersecurity training platform simplifies this obligation, providing audited, traceable training modules—ensuring you remain compliant with UK law.

Web Protection
Hackers are expanding their methods beyond email, increasingly targeting collaboration tools like Microsoft Teams to distribute malicious links.
Our advanced web filtering solution proactively detects and blocks harmful links, safeguarding your business against emerging threats in real-time.
Additionally, the solution provides content filtering capabilities, enabling you to restrict access to inappropriate or unwanted websites, such as gambling or adult content.

Secure Password Manager
Dark-web credential dumps have made unique, high-entropy passwords essential for every account. Manually creating and recalling 16-character passwords, and their one-time passcodes is unrealistic.
Our encrypted vault automates the process, letting employees generate, store, and sync strong, unique credentials across all devices without friction

Email Protection
Over 75% of cyber-attacks begin with email, often involving sophisticated impersonation tactics. Attackers frequently pose as senior executives or trusted managers, targeting employees—particularly new hires—to deceive them into sharing sensitive information or performing unauthorized actions.
These attacks, known as “display name spoofing,” are challenging to detect because they exploit familiarity and trust.
Our advanced email protection solution identifies and blocks these impersonation attempts, alongside a broad range of email-based threats, significantly reducing your organization’s risk exposure.

Simulated Phishing
Phishing and spear-phishing attacks remain among the leading causes of cybersecurity breaches. Attackers frequently target employees directly, exploiting human vulnerabilities to gain unauthorised access.
Our team complements security awareness training by conducting realistic phishing simulations. These tailored exercises test your team’s readiness, reinforce best practices, and equip employees with the skills to recognise, report, and prevent actual phishing attacks

Advanced Endpoint Security
Traditional antivirus software is no longer sufficient. Modern cyber threats exploit legitimate Windows features, scripts, and built-in system tools—often bypassing basic antivirus defenses unnoticed.
Our advanced security solution employs behavioural analysis and real-time threat detection, identifying malicious activity based on behaviour patterns rather than relying on outdated signature databases.
This proactive approach ensures threats are detected early, effectively stopping sophisticated attacks that traditional antivirus solutions miss.

Microsoft 365 Security Hardening
Microsoft 365 has rapidly become the primary focus of cyber attacks due to its widespread use in business communications and data storage across Outlook, Teams, OneDrive, and SharePoint.
Compromised Microsoft 365 accounts provide attackers direct access to sensitive data, enabling them to escalate their intrusion internally or even target your clients and suppliers.
Our approach starts by proactively hardening your Microsoft 365 environment using our comprehensive security baseline. We then continuously monitor your accounts, swiftly identifying and responding to any signs of suspicious activity

24/7 Security Operations Centre
Cybercriminals operate round the clock, trying to get a foot into your organisation.
Our dedicated third-party security team provides uninterrupted, real-time monitoring of your IT estate, analysing every event for signs of unauthorised access and promptly escalating confirmed threats.
By integrating multiple real-time data feeds into the Security Operations Center (SOC), we deliver comprehensive, end-to-end threat coverage.
Discover how our expert IT support can transform your business.
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Frequently Asked Questions
North East – Newcastle, Sunderland and Middlesbrough
No one can guarantee 100% protection against cybersecurity threats and we won’t pretend otherwise.
What we can guarantee is our commitment to minimising risk through robust, layered security measures.
We stay actively involved in the cybersecurity community, constantly monitoring for emerging threats and evolving our defences to keep our clients protected.
Our approach is proactive, adaptive, and focused on doing everything possible to reduce your exposure to known and unknown risks.
Yes.
The Cyber Essentials scheme is a government backed scheme and certification to encourage higher standards of cyber security resilience within UK businesses.
Once onboarded and follow our security recommendations, we will help get you certified for Cyber Essentials & Cyber Essentials Plus.
As a company we have Cyber Essentials, ISO27001 and ISO9001.
This is a premium, enterprise-grade service that includes everything needed to keep your business secure except for two essentials:
Microsoft 365 Business Premium – This license is required for all customers. It provides advanced security features critical for modern threat protection, including encryption enforcement, remote device wiping, and conditional access to ensure only secure, compliant devices can access your data.
Windows 11 Pro – Most business laptops come with this version. Where an upgrade is needed, we apply a one-time setup fee to cover the cost and configuration.
Our fully managed service starts at a minimum of £1200 per month, and our co-managed service starts at £2,000 per month.
These minimums are in place to ensure we can continue delivering the highest standard of service to all our clients.
By working with a smaller number of organisations, we’re able to offer a more focused, high-quality experience.
No.
We’ve standardised our service and pricing to ensure that every client receives the same exceptional support levels and cybersecurity.
When you are on our platform, you know that you will be getting the same great levels of support and attention as everyone else.
No we don’t… we only offer a monthly subscription with a minimum year commitment.
Running a high quality IT Support and Cyber Security Service requires a large investment in staff, training, equipment and technology.
